It is an airline group based in Almaty, Kazakhstan. It mainly operates on 64 routes which are both domestic and international. The main hub of the airline is the Almaty International Airport. The second hub of the airline is the Nursultan Nazarbayev International Airport. 

It has a codeshare agreement with different airlines namely- Air France, Air India, Asiana Airlines, Cathay Pacific, Bangkok airlines, KLM, Etihad Airways, LOT Polish Airlines, S7 Airlines, Lufthansa, Ukraine International Airlines, and Turkish Airlines. 

The fleet size of Air Astana is 27. 

Class types

Air Astana operates with 2 class services one is Economy and another is Business Class in all its aircraft while it also offers an economy sleeper in Airbus 321 neo Long Range aircraft. Both classes of cabins are equipped with RAVE in-flight audio-video entertainment systems. 

The frequent-flyer club 

The frequent flyer program of the airline is known as Nomad club which consists of different tiers that are Diamond, Gold, Silver, and Blue. it has reciprocal agreements with Lufthansa’s Miles & more as well as with Asiana Airlines’s “Asian Club” frequent flyer programs. 

Booking Change Policy

To change a booking, please contact +1-800-868-1548. You can also change your booking at your local Air Astana office. If you have booked through a travel agent, then again you may contact the given number to change your booking. To change a booking made online, please contact [email protected]. Booking changes are made following fare conditions.

Cancellation policy

As per Air Astana’s 24-hour Cancellation policy, passengers can cancel a flight booked on Air Astana within 24 hours of the purchase. 

• Air Astana will grant a whole refund of your ticket value in case the reservation was once made a week or extra before the departure date of your Air Astana flight. 
• Air Astana right to trade 24 hours cancellations at any time. 
• Air Astana offers the facility to cancel a flight online except for any hassles. Also, passengers can request the refund online using filling out the refund request shape at Air Astana’s professional web page http://www.airastana.com/.
• The refund is furnished solely for the eligible Air Astana flight tickets that are canceled within the energetic time. 
• Air Astana does now not supply a refund after the expiry length of the ticket. The Air Astana refund request may additionally take time to be processed and can be granted within 7 to 10 working days. 
• If Air Astana flights are canceled due to any unavoidable motives from the Air Astana’s quit then it offers compensation to the passengers to e-book the subsequent Air Astana flight. Thus, you can without difficulty cancel your flight and get a refund on Air Astana.

Cancellation Fees

• Air Astana has additionally prescribed a cancellation rate for each home and global flight. If you don’t understand the Air Astana flight cancellation charge for worldwide flights, then go via the instructions:
• Air Astana cancellation price of $100 to $500 is relevant if ticket cancellation requests are made after 24 hours as a safe cancellation. If you cancel your Air Astana flight within 24 hours from the scheduled departure of your flight, then a price of $100 to $400 will be charged as an Air Astana cancellation fee. You can additionally make a cancellation request after canceling your flight ticket.